WhatsApp Cloud API
Business messaging with templates and webhooks.
Channels
Omnichannel messaging with smart routing
Connect WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS and route every message by priority, language, business hours, and availability.
Active platforms today: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS
How this module helps your team
We only list platforms that are turned on for Converla right now.
Channel pages on MokaBot never invent disabled networks. Active platforms: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.
Routing rules keep VIP, language, and after-hours paths predictable.
New platforms appear here automatically when enabled in platform configuration.
Capabilities
Capabilities that ship today
Meta messaging
Messenger and Instagram DM when enabled.
Telegram & web
Bot and website widget channels when enabled.
Unified routing
Priority, language, and skill-based assignment.
Business hours
Different paths for open vs after-hours.
One customer timeline
Keep identity consistent across networks.
How it works
Go live in three steps
1
Enable platforms
Connect only the channels available to your brand.
2
Define routing
Map queues to teams and priorities.
3
Operate from inbox
Respond everywhere from one place.
FAQ
Questions about Converla features
Yes. This page describes shipping Converla capabilities your team can enable on eligible plans.
It works with your enabled platforms: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.
Yes. Automate the routine path and hand off to teammates in the unified inbox when needed.
WhatsApp Cloud API is a first-class channel; this module participates in the same conversation operating system.
After you connect channels and invite seats, you can enable the module from your workspace settings and continue onboarding at your pace.
Match message volume, seats, and channels on pricing, then start now with the plan that fits your team.
Explore related guides
Start running conversations in one place
Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.
Start now