Channels

Omnichannel messaging with smart routing

Connect WhatsApp, Messenger, Instagram, Telegram, Web Chat y SMS and route every message by priority, language, business hours, and availability.

Plataformas activas hoy: WhatsApp, Messenger, Instagram, Telegram, Web Chat y SMS

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Cómo este módulo ayuda a tu equipo

We only list platforms that are turned on for Converla right now.

Channel pages on MokaBot never invent disabled networks. Active platforms: WhatsApp, Messenger, Instagram, Telegram, Web Chat y SMS.

Routing rules keep VIP, language, and after-hours paths predictable.

New platforms appear here automatically when enabled in platform configuration.

Capabilities

Capacidades listas para usar hoy

WhatsApp Cloud API

Business messaging with templates and webhooks.

Meta messaging

Messenger and Instagram DM when enabled.

Telegram & web

Bot and website widget channels when enabled.

Unified routing

Priority, language, and skill-based assignment.

Business hours

Different paths for open vs after-hours.

One customer timeline

Keep identity consistent across networks.

Cómo funciona

Puesta en marcha en tres pasos

1

Enable platforms

Connect only the channels available to your brand.

2

Define routing

Map queues to teams and priorities.

3

Operate from inbox

Respond everywhere from one place.

FAQ

Preguntas sobre las funciones de Converla

Empieza a gestionar conversaciones en un solo lugar

Elige un plan según tu equipo y volumen, conecta WhatsApp Cloud API y tus canales, y pon en marcha bandeja, IA y flujos.

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