WhatsApp Cloud API

WhatsApp Business Cloud API built for operations

Connect Cloud API, manage templates, run broadcasts with safeguards, and handle replies in the same inbox as your other channels.

Active platforms today: WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS

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How this module helps your team

From first template to human handoff, WhatsApp stays part of your omnichannel workflow.

WhatsApp Cloud API on MokaBot connects your WhatsApp Business account so templates, broadcasts, and inbound chats run in the same inbox as your other enabled channels.

WhatsApp Cloud API is a core MokaBot channel — not a bolt-on widget.

Operators work WhatsApp threads next to Instagram, Messenger, and web chat when those platforms are enabled.

Campaigns, templates, and automation stay policy-aware so your number stays healthy.

Capabilities

Capabilities that ship today

Cloud API connection

Guided WhatsApp Business Cloud API setup with webhooks.

Template management

Create and track approved message templates for outreach and support.

Broadcast campaigns

Segment audiences and send with throttling and delivery analytics.

Inbox continuity

Customer replies land in the unified inbox with full thread history.

Automation hooks

Trigger flows and AI replies inside the 24-hour window rules.

Delivery analytics

Monitor sent, delivered, read, and reply rates.

How it works

Go live in three steps

1

Connect WhatsApp

Link your WhatsApp Business account via Cloud API.

2

Approve templates

Submit marketing and utility templates for Meta approval.

3

Launch & monitor

Send campaigns and handle replies in one workspace.

FAQ

Questions about Converla features

Start running conversations in one place

Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.

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