Commerce

Commerce conversations with real order context

Connect WooCommerce and supported commerce sources so agents and automations see orders, carts, and catalog moments in chat.

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How this module helps your team

Recover carts, confirm orders, and answer product questions without leaving the inbox.

Commerce in MokaBot is built around real store connectors — especially WooCommerce workflows.

Agents see order context while chatting, which cuts back-and-forth.

Automations keep customers informed without manual copy-paste.

Capabilities

Capabilities that ship today

WooCommerce connection

Sync store context for agents and automations.

Order context

Show order and catalog details beside the conversation for agents and eligible automations.

Cart recovery

Trigger reminders for abandoned checkouts on eligible plans.

Product answers

Ground AI and agents with catalog-aware context.

Payment links

Share checkout links inside the conversation.

Ops visibility

Keep commerce events beside the customer thread.

How it works

Go live in three steps

Connect your store

Link WooCommerce or another supported source.

Enable automations

Turn on eligible cart and commerce workflows for your plan.

Support in chat

Let customers resolve issues on WhatsApp, Messenger, Instagram, Telegram, Web Chat, and SMS.

FAQ

Questions about Converla features

Is this a real Converla product module?

Which channels can I use with this module?

Can AI and humans collaborate here?

How does this connect to WhatsApp Cloud API?

How fast can we roll this out?

How should we choose a plan?

Start running conversations in one place

Pick a plan that fits your team size and message volume, connect WhatsApp Cloud API and your channels, then go live with inbox, AI, and flows.

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