Onboard Agents to Converla in One Week
One-week plan: channels, canned replies, CRM fields, then supervised live chats.
Blog
Guides and playbooks for unified inbox, WhatsApp Business, Arabic dialect AI, flows, and ecommerce messaging.
Cloud API Providers: What Actually Matters
Judge Cloud API paths by daily operability—not by invented “#1 provider” slides.
Clinics: Appointment Reminders with Human Backup
Send reminders and reschedule paths—keep sensitive clinical detail with staff.
Returns and Exchanges Over WhatsApp
Collect order ID, issue type, and photos in a guided flow linked to written policy.
Escalation Rules When Dialect AI Is Unsure
When confidence drops: clarify or hand off—never invent order or policy facts.
Testing Flows Before Production Publish
Cover happy path, fallback, and handoff in sandbox before touching production numbers.
WhatsApp Session Windows and Customer Care Replies
Know when free-form replies are allowed—and when an approved template must reopen the chat.
Unified Inbox Checklist Before Go-Live
Roles, hours, canned replies, escalation, and channel credentials—verified in staging first.
Measure Inbox Health Without Vanity Metrics
Track first response, resolution quality, handoff rate, and reopen reasons.
Bot-First vs Human-First Support Models
Choose coverage by volume, risk, and language—not by trend pressure.
Education Admissions Q&A Automation
Answer program FAQs in Arabic and English, then book counseling when intent is ready.
COD and Payment Confirmation Playbook
Confirm address and amount in chat before dispatch to cut failed deliveries.
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